Accessibility Statement

This accessibility statement applies to Care Connexxions website.

Our Commitment to Accessibility

We are committed to ensuring our website is accessible to as many people as possible, including those with disabilities, sensory impairments or access needs. We aim to provide a user-friendly experience that supports independence, dignity and inclusion.

Features That Support Accessibility

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard by:

  • Using clear, plain English throughout the site
  • Ensuring text contrasts meet readability standards
  • Providing alternative text for all meaningful images
  • Enabling keyboard navigation and screen reader compatibility
  • Avoiding reliance on colour alone to convey information
  • Ensuring forms are clearly labelled and easy to use
  • Flexibility to adjust the site for accessibility using the person icon in the corner of the screen

What Weโ€™re Working On

We know some parts of this website may not be fully accessible yet. For example:

  • Some older PDF documents may not be fully screen reader compatible
  • Embedded third-party content may not meet accessibility standards
  • Some interactive tools may not be fully navigable by keyboard

We are actively reviewing and improving these areas.

Feedback and Contact Information

If you experience any accessibility barriers or need information in a different format (e.g., large print, audio, braille) please contact us:

[email protected]

0800 151 2230

We aim to respond within 5 working days.

Enforcement Procedure

If youโ€™re not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):

https://www.equalityadvisoryservice.com

0808 800 0082

Statement Details

This statement was prepared on 20th October 2025.